Results Consulting Services

Results-based Strategic Planning: A strategic plan provides a road map of where an organization or community wants to be in the near future (3 years). The strategic planning process is a systemized approach in determining the direction of an organization or community. We work with organizations and communities to facilitate the development of a strategic plan through a retreat format that allows all levels of the organization to participate and minimizes the need for multiple meetings that can take time away from critical operations.

Facilitation: Through facilitation we can enhance your organization’s ability to plan and problem solve around key organizational issues. A skilled facilitator who is neutral and provides an external perspective can enhance a group’s ability to develop solutions and work as a team. We can provide facilitation for Boards, Management Teams and Work Teams in your organization or community.

Surveys: Surveys can be used to enhance a strategic planning process by providing key information to assess current conditions and past performance. Surveys can be customized for the organization in the areas of Customer/Employee Satisfaction and Needs/Assets Assessment.

Outcomes Measurement Training:

Orientation to Outcomes Measurement for Board Members: This 45-minute orientation for Board members covers basic concepts in the logic model, why outcomes are important, how boards can use outcome information, and how to define expectations for agencies.

Orientation to Outcomes Measurement for Non-Profit and Community-Based Organizations: This 90-minute orientation covers basic concepts in the logic model, why outcomes are important, how agencies can use outcome information, how agencies can begin an outcome measurement process and how outcome information is used in funding decisions.

Assessment Survey of Agency Readiness and Needs: This one-page survey assesses agencies’ past experience with outcomes and evaluation and their confidence in developing and measuring outcomes. The survey also asks agencies about their needs for support and current capability to engage in outcome measurement.

1-Day Introduction to Outcomes and the Logic Model Training: This workshop presents the content in the United Way: Measuring Program Outcomes Manual, with additional examples and focus on using outcome information. This includes teaching participants how to develop logic models for their programs, how to define outcomes, and how to link immediate, intermediate and longer-term outcomes to their program activities. The training also focuses on overcoming the barriers to implementing outcome measurement and gives agencies practical information about how to begin to develop their logic models.

½ Day Case Study/Follow-up Workshop for Agencies: This workshop is designed to augment the United Way: Measuring Program Outcomes training by using detailed program examples to illustrate concepts. The workshop is interactive and involves participants in asking key questions and making decisions about what outcomes, indicators and measures could be used for each of four types of programs; crisis intervention, public awareness and education campaign, educational workshop, and long-term home visitation program.

1-Day Agency Training in Measurement and Data Collection: The purpose of this training is to give agencies an introduction to measurement and data collection. The goal of the training is to provide participants, using practical information, with the skills and tools they need to carry out the measurement of their outcomes. The participants will learn how to use a variety of data sources and data collection methods, how to choose appropriate measures, and how to design their own instruments. In addition, the specifics of carrying out data collection and data base development are discussed.

Measurement & Data Collection: Made Easy and Understandable- Manual: This manual assists non-researchers with measurement and data collection and covers topics such as specifying indicators, choosing a data source, data collection method and research design, choosing and constructing questionnaires, and sampling and carrying out data collection.

Measurement & Data Collection: Made Easy and Understandable- Resource Manual: This practical guide accompanies the above mentioned manual, and provides materials that agencies need to carry out outcome measurement and evaluation. These materials help agencies save time because they don’t have to “reinvent the wheel”.

½ Day Follow-up Session in Data Collection and Measurement: This workshop is designed to augment the Measurement and Data Collection Workshop by using detailed program examples from agencies to illustrate concepts. The workshop is interactive and involves participants in asking key questions about how to develop measures for their outcomes.

1-Day Training in Analyzing, Reporting and Using Outcome Information: This one-day workshop provides participants with the skills and tools they need to analyze their outcome data and produce reports for stakeholders, clients and the community. Participants will also learn how to interpret outcome data and use that data for key decisions that lead to program improvement. Interactive exercises and examples are used to illustrate and discuss concepts.

Train-the-Trainer for Volunteer Consultants: The goal of Train-the-Trainer workshops is to prepare agency trainers to successfully conduct workshops and to provide technical assistance to agencies as they develop and implement their outcome measurement systems. The workshops can be customized to meet the needs of your trainers and can cover all three levels of training offered by Results Consulting. In addition, workshops cover content areas that will help the participants be successful trainers and consultants for the agencies. These content areas include: principles of adult learning and effective training, building a relationship with agencies, providing feedback to agencies on their outcome measurement systems, dealing with problems, and facilitating organizational change within the agencies.

Using Outcome Information in the Allocation Process: Results Consulting can work with funding organizations to develop strategies for how outcome measurement is used in the allocation process, as well as train allocation volunteers on how to evaluate outcome information.